Legal
Privacy, terms and imprint
Privacy policy
Effective 13 November 2026. Palais is a player for a media server you run yourself (Jellyfin).
What Palais collects
Nothing, unless you send us a problem report. Palais has no accounts of its own, no analytics, no advertising and no third-party code. We, the makers of Palais, never receive information about you or about what you watch.
Problem reports
When you tap Send a problem report (or agree to send one after the app closed unexpectedly), Palais sends us: the app and system version and the device model; the kind and version of your server and whether it is on your home network or the internet (not its address); the app's recent error log; crash details if there was a crash; and anything you typed in the note. Sign-in tokens and passwords are removed before sending. Nothing is sent unless you ask. The report is not linked to your identity, is used only to fix problems, and is deleted after 120 days. The server that receives it keeps no record of your internet address.
What Palais stores on your device
The address of your server, your user name on it, your settings in the app, and a sign-in token issued by your server, kept in the device's Keychain and never synchronised to other devices. Signing out in Settings removes the token.
What Palais sends, and to whom
Only to the server whose address you choose: the requests needed to show your library and play it, and your playback position so you can resume on other devices. That server is yours; what it records is governed by its own settings. To find servers, Palais asks the devices on your local network whether they are a Jellyfin server; this stays inside your network.
Purchases
Purchases are handled entirely by Apple. We receive no payment details; Apple tells the app only what this Apple Account has bought.
Children
Palais is not directed at children and collects no data from anyone beyond the problem reports described above.
Changes and contact
If this policy changes, this page will say so before the app does. Questions: support@palais.tv.
Terms of use
The licence
Palais is licensed to you under Apple's Standard Licensed Application End User License Agreement, together with these terms.
Buying Palais
- Palais, a one-time purchase of €24.99 (or the equivalent price shown in the App Store in your country, including local taxes). It is not a subscription and nothing renews.
- The purchase unlocks Palais for good on Apple TV, iPhone and iPad signed in to the same Apple Account, and includes every new feature released in the 12 months after the purchase date.
- After those 12 months, everything included keeps working. Fixes, security updates and support for new versions of iOS, tvOS and Jellyfin remain free for everyone who bought Palais.
- Another year of new features, €12.99, is optional and does not renew: it adds 12 months, counted from the end of your current year of new features (or from the day you buy it, if that year has already ended).
- A free trial of 3 days is available once per Apple Account. It costs nothing and never turns into a purchase by itself.
- Payment is charged to your Apple Account when you confirm the purchase. Refunds are handled by Apple.
Your media
Palais does not provide, sell or stream any films. It plays media from a server you control, and you are responsible for having the right to the media on it.
Updates
We aim to release improvements and new features every month. Features may change over time; we will not remove the ability to play your library during a paid period.
Liability
Palais is provided as is. Nothing in these terms limits rights you have under the consumer law of your country.
Imprint
Contact: support@palais.tv